Returns & Exchanges

Benchmark Media Systems is committed to your total satisfaction by offering a 30-day money-back guarantee on all high-performance audio electronics. If your equipment does not meet your sonic expectations, you may return it for a full refund of the purchase price, excluding shipping costs.

1

Request an RMA

Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

2

Pack Your Equipment

Carefully place the product in its original factory packaging, including all manuals, cables, and accessories to ensure safe transit and full credit.

3

Label and Ship

Clearly mark the RMA number on the outside of the shipping carton and send the insured package to our Syracuse, NY service facility using a traceable carrier.

4

Inspection and Refund

Once our technicians verify the unit is in like-new condition, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing